Monitoring and control systems to manage performance improvement.

• The Caffeine Performance system provides the tools to not only design a performance improvement process, but manage it as well.
  
  Through the deployment of base-line employee engagement surveys, Administrators will determine specific needs, and integrate these into the design of a relevant, targeted performance improvement process. 

  
  Through the secure TrendSpotter™ survey service, site-Administrators:

  • 1. Deploy custom-designed operational-improvement surveys for use on PDA's, desktop kiosks, or mail-in
  • 2. Monitor data received from key performance indicators as surveys are completed, to pro-actively manage business-critical outcomes such as customer satisfaction, safety, sales, and others
  • 3. Award 'performance points' to individuals and teams for the delivery of goal-aligned results and behaviors
  • 4. Use the data to identify training opportunities, and use the Training Center™ to author focused-improvement training to turn negative results around quickly

Stay on track:

Integrated Process Controls to assure that you achieve your target:

- Base-line (included) employee engagement survey

- 360-degree surveys

- Point-of-delivery, real time service effectiveness surveys

- Customer Satisfaction Surveys

- Customized, benchmarkable operational improvement surveys

- Optional survey delivery via web or paper/mail-in

Solutions Showcase

• Culture of Safety Survey
• Culture of Sales Survey

• Employee Engagement Survey
• Performance Improvement Surveys

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